Mandatory Follow-ups
As more of Information Technology is automated away from manual processes, the manual follow-up has now become mandatory. Many of the messages generated by automated processes get ignored, and thus system administrators may have to condone false negatives in order to get something done during their day besides browsing through tons of automated messages. Until intelligent software can appropriately route these messages, users must know to follow up any ticket or automated request with a manual contact i.e. at least a manual e-mail and probably also a manual phone call. This puts the item(s) back on the appropriate administrators’ radar screens.